Morris PentelMar 17, 20212 minCOVID-19 Customer Experience Foundation Briefing 1The following advisory goes out to CXFO members students and friends or anyone who wants it and was created 12th March 2020 by the...
Morris PentelMar 17, 20212 minAnalysing Customer Emotions - Digital Training start date announced 18th MarchPractitioners say understanding emotions is too complicated - is too difficult to work with - they are wrong!
Morris PentelMar 17, 20212 minTry Conversation Analysis in your contact centre with 25 calls and it will blow your mind!We are launching a simple conversation analysis tester so you can try it easily with just 25 calls and an online training programme...
Morris PentelMar 17, 20212 minHabit Based Digital TransformationWhat do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest?...
Morris PentelMar 17, 20212 minCXFO London Spring Meeting 30th AprilI am really delighted to announce that the next meeting of CXFO London is going to be at the Pirate Castle in Camden from 10 - 4 on the...