COVID-19 Customer Experience Foundation Briefing 1

Analysing Customer Emotions - Digital Training start date announced 18th March

Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!

Habit Based Digital Transformation

CXFO London Spring Meeting 30th April

Managing Customer Emotions Level 2 (Contact Center) Update

Does your workforce reflect your future digital self?

"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro

Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid

2019 - The Year of Conversation Analysis

CXFO London New Year Kick Off

The Joy of Work by Bruce Daisley

VoC 2.0 - We look at BoC (Behaviour of Customer)

Isobel Rogers - new Chief Executive at Customer Experience Foundation

The myth of the customer survey

The London School of Customer Experience

The myth of the CX single metric - Playing roulette with your customer relationships

If Gig Economy V1 doesn't work so whats Gig2 going to look like?

CUSTOMER EXPERIECE HEROES & VILLAINS 4

Sitel & Waitrose Emotion Audit - The road to Paris