Morris PentelJun 27, 20221 minBad news and Good newsFor those expecting me to be on a plane now - I am sorry. I am sad to let my audience in Kuala Lumpur know that I can't come and join the...
Morris PentelJun 7, 20222 minMy first guest - Richard Bennett (Session 1 KL 29/06)Building your next TOM in financial services
Morris PentelJun 7, 20212 minA few million scared people are just going to join the rush hour? - Call IT now!Are we just going back to the way things used to be - are you going to scare people? We need "working" to change, to follow the science...
Morris PentelMay 22, 20212 minA Chat about CX EfficiencyEfficient CX is rather like anything else really. If it is aero-dynamic, like a boat plane or car smother with no lumps or bumps, it will...
Morris PentelApr 8, 20212 minWhat will I do?Most organisations have great tools but aren't using them as well as they could. I am going to design and deliver small improvements