Bad news and Good news

My first guest - Richard Bennett (Session 1 KL 29/06)

SSyncPro (Simultaneous Synchronized Processing) What????

A few million scared people are just going to join the rush hour? - Call IT now!

A Chat about CX Efficiency

What will I do?

Customers make bad witnesses to your Customer Experience Crimes

Feelings are difficult to explain but easy to understand - We think like this!

Imagine you were born in 1900.

999 words to save the world

Understanding Metrics - Part 2 Are you scared?

Understanding metrics in 2020 - Part 1

CX have changed so should customer insight?

CX and the new emotional reality

Feeling Exhausted - It's normal

Changing how you feel?

Taking a breath - Endorphins

Be nice to you

Staying in touch - in a good way!

Be nice to someone today and tell them to do the same