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The 5th Value: A New Framework for Customer Experience Measurement
Executive Summary Despite billions invested in customer experience (CX) metrics, organisations struggle to understand genuine customer...
Morris Pentel
Jun 35 min read
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If you get out of the way…..your colleagues and customers will build you a better organisation
Morris Pentel talks about the power of habit-based engagement in transformation and why most CX and EX transformation programmes struggle...
Morris Pentel
Jan 128 min read
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My first guest - Richard Bennett (Session 1 KL 29/06)
Building your next TOM in financial services
Morris Pentel
Jun 7, 20222 min read
54
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Morris Pentel
Jun 5, 20222 min read
43
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