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Are We Misdiagnosing Our Most Expensive Problems?
What if your most significant and expensive problems aren't about lacking a fancy new algorithm or a faster server, but about fundamental...
Morris Pentel
Jun 133 min read
The 5th Value: A New Framework for Customer Experience Measurement
Executive Summary Despite billions invested in customer experience (CX) metrics, organisations struggle to understand genuine customer...
Morris Pentel
Jun 35 min read
If you get out of the way…..your colleagues and customers will build you a better organisation
Morris Pentel talks about the power of habit-based engagement in transformation and why most CX and EX transformation programmes struggle...
Morris Pentel
Jan 128 min read
My first guest - Richard Bennett (Session 1 KL 29/06)
Building your next TOM in financial services
Morris Pentel
Jun 7, 20222 min read
Morris Pentel
Jun 5, 20222 min read
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