
Experience Analysis and Design
Technology & Behavioural Science - PX, CX, EX
Transformation Strategy in an Omni-Channel world
Personal Therapy Design
What can we improve today?
e-maths (Experience maths)
An experience scoring template for changing states are passive or active and if active then it is a question of degree.
It is used to compare events in simple terms
Use the clickable icons
More than
Completely
Definitely
Don't Care
Don't know
OK
OK Centred Outcomes
Maths is a score of the outcome (what happens) and not the way you measure experience
Happier or not, angry or pleased are simple to observe and compare. What worked and what didn't?
OK is actually a quantum zero. It floats so as to be relevant. In simple terms, my ok will be different to your ok and your ok will be different to someone else's but to each of us, it is still ok!
It is at the heart of TCM (Thought Centred Maths)
We examine active and passive events and thoughts through what people say and do as well as what they don't do and say.
We add the maths after we have analysed the conversation or behaviour pattern You score events using outcomes and then build your models from that.
It is the quantum equivalent of something floating on a wave but always the same distance from another point of measurement.
This is the basic maths object. Think of it at a particle of experience. Something could be a metric like effort a factor like intensity or context factor.
Once you have this, you need a common model to group drivers of context
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