CUSTOMER EXPERIECE HEROES & VILLAINS 2
This story is submitted by my Professional Speaking Association pal and business coach, Claire Boyles. “I've just had a brilliant customer experience, I was on the search for sourdough bread locally. Unfortunately, not all sourdough breads are equal, many of them are sourdough in name, but also have added ingredients such as yeast. The wheat and added ingredients in normal breads leave me looking 6 months pregnant (Bloaty McBloat Bloat!) and give me a variety of unpleasant