Morris PentelMar 17, 20214 minStorytelling - a really short CX GuideUnderstanding the importance of your story in delivering a CX is vital
Morris PentelMar 17, 20213 minDigital Storyboarding - The first vital step in your CX success or failureCreating better Customer Experiences using digital storyboards to share a vision with stakeholders
Morris PentelMar 17, 20213 minfacebook drops $80bn in 10 days as we get emotional about trust...a little predictionMany news sources in the UK and US today have published that the Cambridge Analytica scandal has cost $80bn in 10 days....I think that's...
Morris PentelMar 17, 20211 minNow you are in for an experienceTheExperienceManager.com platform is an exciting new environment where you can create and share customer journeys. It is easy to use,...
Morris PentelMar 17, 20211 minBeyond NPS - Why not just ask better questions?Today we are launching Measuring-Customer-Emotions.Com Training so I thought I would write about it. Our first product is the short...