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Morris Pentel

Mar 17, 20212 min read

CUSTOMER EXPERIECE HEROES & VILLAINS 3

Morris Pentel

Mar 17, 20214 min read

The search for emotional truth - More than happy!

Morris Pentel

Mar 17, 20213 min read

AI = IOT² (Internet of Thought)

Morris Pentel

Mar 17, 20213 min read

CUSTOMER EXPERIECE HEROES & VILLAINS 2

Morris Pentel

Mar 17, 20213 min read

How to emotionally score VOC Voice of the Customer and Sentiments

Morris Pentel

Mar 17, 20213 min read

CUSTOMER EXPERIECE HEROES & VILLAINS

Morris Pentel

Mar 17, 20215 min read

Digital Transformation - Getting Emotional

Morris Pentel

Mar 17, 20213 min read

Next Gen Contact Centre experience - it will start with chat

Morris Pentel

Mar 17, 20211 min read

Learn how to measure customer emotions today

Morris Pentel

Mar 17, 20212 min read

Emotional Word traps - are you satisfied?

Morris Pentel

Mar 17, 20213 min read

How do you feel? that's is the ultimate question

Morris Pentel

Mar 17, 20211 min read

Trevor Richer - The passing of one of the greats of the contact centre era

Morris Pentel

Mar 17, 20212 min read

Number 5 Beyond Emotions - BEING

Morris Pentel

Mar 17, 20214 min read

Emotionally engaged customers - Your biggest risk

Morris Pentel

Mar 17, 20213 min read

Don't know, don't care, or both - measuring emotion

Morris Pentel

Mar 17, 20213 min read

Measuring emotions the second step - You are right but I don't care!

Morris Pentel

Mar 17, 20212 min read

Facebook responds to EU

Morris Pentel

Mar 17, 20213 min read

How to create a customer emotion model in an hour or less

Morris Pentel

Mar 17, 20212 min read

CXFO New Courses Customer Journey Mapping with Emotions

Morris Pentel

Mar 17, 20212 min read

interaction-analysis.com

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CUSTOMER EXPERIECE HEROES & VILLAINS 3

The search for emotional truth - More than happy!

AI = IOT² (Internet of Thought)

CUSTOMER EXPERIECE HEROES & VILLAINS 2

How to emotionally score VOC Voice of the Customer and Sentiments

CUSTOMER EXPERIECE HEROES & VILLAINS

Digital Transformation - Getting Emotional

Next Gen Contact Centre experience - it will start with chat

Learn how to measure customer emotions today

Emotional Word traps - are you satisfied?

How do you feel? that's is the ultimate question

Trevor Richer - The passing of one of the greats of the contact centre era

Number 5 Beyond Emotions - BEING

Emotionally engaged customers - Your biggest risk

Don't know, don't care, or both - measuring emotion

Measuring emotions the second step - You are right but I don't care!

Facebook responds to EU

How to create a customer emotion model in an hour or less

CXFO New Courses Customer Journey Mapping with Emotions

How are you at reading my emotions?

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