Understanding metrics in 2020 - Part 1
Oscar Wilde wrote....a cynic is a man who knows the price of everything and the value of nothing. So what has that got to do with #NPS or...
Understanding metrics in 2020 - Part 1
Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!
Habit Based Digital Transformation
CXFO London Spring Meeting 30th April
Does your workforce reflect your future digital self?
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
CXFO London New Year Kick Off
The Joy of Work by Bruce Daisley