
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
Some folks have contacted me recently to ask why I keep talking about Conversation Analysis while so many others are talking about Speech and Sentiment Analytics. Some people seem confused about the difference and how come all of the really "big" players are talking about speech rather than conversation. Here is a really short guide! Speech Analytics looks at words and recognises them and gives them scores. Conversation Analysis looks at conversations and then does the same.