Understanding metrics in 2020 - Part 1
Oscar Wilde wrote....a cynic is a man who knows the price of everything and the value of nothing. So what has that got to do with #NPS or...
Understanding metrics in 2020 - Part 1
CXFO London Spring Meeting 30th April
Does your workforce reflect your future digital self?
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
2019 - The Year of Conversation Analysis
CXFO London New Year Kick Off
The Joy of Work by Bruce Daisley
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey