CXFO London Spring Meeting 30th April
Does your workforce reflect your future digital self?
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
The Joy of Work by Bruce Daisley
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
Sitel & Waitrose Emotion Audit - The road to Paris
The search for emotional truth - More than happy!
AI = IOT² (Internet of Thought)
How to emotionally score VOC Voice of the Customer and Sentiments
Digital Transformation - Getting Emotional
Next Gen Contact Centre experience - it will start with chat
Learn how to measure customer emotions today
Emotional Word traps - are you satisfied?
How do you feel? that's is the ultimate question
Number 5 Beyond Emotions - BEING