Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
CUSTOMER EXPERIECE HEROES & VILLAINS 4
Sitel & Waitrose Emotion Audit - The road to Paris
CUSTOMER EXPERIECE HEROES & VILLAINS 3
The search for emotional truth - More than happy!
AI = IOT² (Internet of Thought)
CUSTOMER EXPERIECE HEROES & VILLAINS 2
CUSTOMER EXPERIECE HEROES & VILLAINS
Digital Transformation - Getting Emotional
Next Gen Contact Centre experience - it will start with chat
Emotional Word traps - are you satisfied?
How do you feel? that's is the ultimate question
Number 5 Beyond Emotions - BEING
Emotionally engaged customers - Your biggest risk
Don't know, don't care, or both - measuring emotion
Measuring emotions the second step - You are right but I don't care!