
Does your workforce reflect your future digital self?
This is a question that all organisations should be asking themselves. Your workforce is your biggest asset, so why is it, time and time again when companies spend (in some cases millions) on digital transformation they do not take their colleagues on the journey with them? There was a time when we could consider digital transformation and physical customer experience separately. That age has passed. Customers don’t think of businesses as separate channels; they have an exper