Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!
CXFO London Spring Meeting 30th April
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
The Joy of Work by Bruce Daisley
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
Sitel & Waitrose Emotion Audit - The road to Paris
The search for emotional truth - More than happy!
AI = IOT² (Internet of Thought)
How to emotionally score VOC Voice of the Customer and Sentiments
Digital Transformation - Getting Emotional
Next Gen Contact Centre experience - it will start with chat
Learn how to measure customer emotions today
Emotional Word traps - are you satisfied?
How do you feel? that's is the ultimate question
Number 5 Beyond Emotions - BEING
Emotionally engaged customers - Your biggest risk