Habit Based Digital Transformation
What do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest?...
Habit Based Digital Transformation
CXFO London Spring Meeting 30th April
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
CXFO London New Year Kick Off
The Joy of Work by Bruce Daisley
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
CUSTOMER EXPERIECE HEROES & VILLAINS 4
Sitel & Waitrose Emotion Audit - The road to Paris
CUSTOMER EXPERIECE HEROES & VILLAINS 3
The search for emotional truth - More than happy!
AI = IOT² (Internet of Thought)
CUSTOMER EXPERIECE HEROES & VILLAINS 2
How to emotionally score VOC Voice of the Customer and Sentiments
Digital Transformation - Getting Emotional