CXFO London Spring Meeting 30th April
I am really delighted to announce that the next meeting of CXFO London is going to be at the Pirate Castle in Camden from 10 - 4 on the...
CXFO London Spring Meeting 30th April
The Joy of Work by Bruce Daisley
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?
CUSTOMER EXPERIECE HEROES & VILLAINS 4
Sitel & Waitrose Emotion Audit - The road to Paris
CUSTOMER EXPERIECE HEROES & VILLAINS 3
The search for emotional truth - More than happy!
AI = IOT² (Internet of Thought)
CUSTOMER EXPERIECE HEROES & VILLAINS 2
How to emotionally score VOC Voice of the Customer and Sentiments
Digital Transformation - Getting Emotional
Next Gen Contact Centre experience - it will start with chat
Learn how to measure customer emotions today
Emotional Word traps - are you satisfied?