
Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!
We are launching a simple conversation analysis tester so you can try it easily with just 25 calls and an online training programme Contact Centres are about "managing conversations". Conversations are the richest form of actionable insight and they are the most available source to Contact Centre Managers and Trainers. But very few have SME staff trained in Conversation Emotion Analysis. Why is CA (Conversation Analysis) so different? Most insight tools we use are system born