Number 5 Beyond Emotions - BEING
This is part 5 of the measuring customer emotions series. In the previous extracts we looked at all of the other groups this is our final...
Number 5 Beyond Emotions - BEING
Emotionally engaged customers - Your biggest risk
Don't know, don't care, or both - measuring emotion
How to create a customer emotion model in an hour or less
How are you at reading my emotions?
Storytelling - a really short CX Guide
Now you are in for an experience
Beyond NPS - Why not just ask better questions?