#CXFO 2/2

Number 5 Beyond Emotions - BEING

This is part 5 of the measuring customer emotions series. In the previous extracts we looked at all of the other groups this is our final...

Emotionally engaged customers - Your biggest risk

This is part 4 of measuring customer emotions series of extracts *Emotion-Scores (e-scores for short) are a CXFO.Org emotion measurement...

Don't know, don't care, or both - measuring emotion

This is part 3 of the series on measuring customer emotions For most brands for most products we may own them but we are not emotionally...

How to create a customer emotion model in an hour or less

I want to apologise for those waiting for my book....we have had to take it down for technical improvements (which is internal slang...

How are you at reading my emotions?

If you want to get an accurate read of emotions you need to start from a model of how customers are before they meet you! I call it the...

Storytelling - a really short CX Guide

Understanding the importance of your story in delivering a CX is vital

Now you are in for an experience

TheExperienceManager.com platform is an exciting new environment where you can create and share customer journeys. It is easy to use,...

Beyond NPS - Why not just ask better questions?

Today we are launching Measuring-Customer-Emotions.Com Training so I thought I would write about it. Our first product is the short...