"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Here is the best piece of free consultancy I would give anyone involved in Retail or call centres or digital or Omnichannel etc. and want...
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
VoC 2.0 - We look at BoC (Behaviour of Customer)
The myth of the customer survey
The myth of the CX single metric - Playing roulette with your customer relationships
Sitel & Waitrose Emotion Audit - The road to Paris