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"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro

Here is the best piece of free consultancy I would give anyone involved in Retail or call centres or digital or Omnichannel etc. and want...

Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid

Some folks have contacted me recently to ask why I keep talking about Conversation Analysis while so many others are talking about Speech...

2019 - The Year of Conversation Analysis

Conversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say...

CXFO London New Year Kick Off

We are now focused on the New Year edition of CXFO London Club at the Pirate Castle and I wanted to share with you a little about what to...

The Joy of Work by Bruce Daisley

The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again amazon.co.uk I had a note from Bruce about his...