"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Here is the best piece of free consultancy I would give anyone involved in Retail or call centres or digital or Omnichannel etc. and want...
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
2019 - The Year of Conversation Analysis
CXFO London New Year Kick Off
The Joy of Work by Bruce Daisley