Morris PentelMar 17, 20213 min readIsobel Rogers - new Chief Executive at Customer Experience FoundationIt's my honour to announce Isobel Rogers at my successor as CEO of CXFO.Org. Isobel has distinguished herself during the last few years...
Morris PentelMar 17, 20212 min readThe myth of the customer surveyLast time I spoke about the myth of the single metric now let's apply some logic to the myth of the customer survey. Which is more...
Morris PentelMar 17, 20212 min readCUSTOMER EXPERIECE HEROES & VILLAINS 4HEROES RAIL STAFF AT GATWICK EXPRESS & BRIGHTON STATION WIN HEROES AWARD The Rail companies have come in for battering recently – and...
Morris PentelMar 17, 20212 min readSitel & Waitrose Emotion Audit - The road to ParisWe have made some big claims for emotion-score but could we back them up? The challenge from SITEL and Waitrose? Could we measure emotion...
Morris PentelMar 17, 20212 min readCUSTOMER EXPERIECE HEROES & VILLAINS 3HEROES USA – SHOP STAFF TRACK DOWN $1m LOTTERY WINNER Loved this story from Kansas. Shop staff at Pit Stop convenience store were praised...
Morris PentelMar 17, 20213 min readAI = IOT² (Internet of Thought)I am really looking forward to the SITEL Conference in Paris next week. Its about how AI and behavioural science are going to...
Morris PentelMar 17, 20213 min readCUSTOMER EXPERIECE HEROES & VILLAINS 2This story is submitted by my Professional Speaking Association pal and business coach, Claire Boyles. “I've just had a brilliant...
Morris PentelMar 17, 20213 min readCUSTOMER EXPERIECE HEROES & VILLAINSHEROES STOLEN DOG RECAPTURED BY AN AMAZON EMPLOYEE Just after a delivery driver dropped off an Amazon parcel, containing dig food, the...