Emotionally engaged customers - Your biggest risk
This is part 4 of measuring customer emotions series of extracts *Emotion-Scores (e-scores for short) are a CXFO.Org emotion measurement...
Emotionally engaged customers - Your biggest risk
Don't know, don't care, or both - measuring emotion
Measuring emotions the second step - You are right but I don't care!
Facebook responds to EU
How to create a customer emotion model in an hour or less
How are you at reading my emotions?
Storytelling - a really short CX Guide
facebook drops $80bn in 10 days as we get emotional about trust...a little prediction
Now you are in for an experience