Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!
We are launching a simple conversation analysis tester so you can try it easily with just 25 calls and an online training programme...
Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
2019 - The Year of Conversation Analysis
The Joy of Work by Bruce Daisley
VoC 2.0 - We look at BoC (Behaviour of Customer)
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships
If Gig Economy V1 doesn't work so whats Gig2 going to look like?