How to create a customer emotion model in an hour or less
I want to apologise for those waiting for my book....we have had to take it down for technical improvements (which is internal slang for Morris screwed up and it will take weeks to fix). It will be back as soon as possible! By way of compensation here is an extract from chapter 1 of Measuring Customer Emotions (the textbook from training courses) click for details How do you build a customer emotion model? Q - Is there is a way to do it in less than an hour? A - I am going