Apparently BREXIT happened today and I missed it. You did too! - I am not surprised. What is stranger is that I don't live under english law either. I am no longer covered by European law - I am living under american law now. Actually we brits are not the only ones who don't live in Europe as I understand that a lot of Europeans live under american law. Facebook decide to take 1.5 BILLION users out of the protection of European privacy law and moved them to America. Many in E

If you want to get an accurate read of emotions you need to start from a model of how customers are before they meet you! I call it the HAY model. Saying “hello, how are you?” is at the start of every social interaction. It is the declaration of our emotional state. We all do it, all the time......so we understand it! It is a keystone habit of behaviour which means we all understand it really well. We can build a crude model of how are you? Because if we can do that, then we