Morris PentelMar 17, 20212 minUnderstanding Metrics - Part 2 Are you scared?Looking at things we are trying to measure in customer surveys and #VOC #NPS etc then we must ask ourselves how much change has there...
Morris PentelMar 17, 20212 minUnderstanding metrics in 2020 - Part 1Oscar Wilde wrote....a cynic is a man who knows the price of everything and the value of nothing. So what has that got to do with #NPS or...