CUSTOMER EXPERIECE HEROES & VILLAINS
HEROES STOLEN DOG RECAPTURED BY AN AMAZON EMPLOYEE Just after a delivery driver dropped off an Amazon parcel, containing dig food, the owner noticed that his young dog, Wilma – a reasonably valuable miniature schnauzer, was missing. He informed Amazon in UK of his suspicions about the driver (working for a contracted delivery company) and, for good measure, he emailed Jeff Bezos, Amazon’s founder and CEO and reportedly, the world’s richest man. Rob an Amazon UK employee, saw