

WEEKLY INTELLIGENCE UPDATE The Redefinition of Technology Harm Series - : Week of 17 February 2026
This is the weekly intelligence briefing accompanying IA1024: The Redefinition of Technology Harm. Each issue covers the most significant developments of the preceding seven days, identifies the events most worth monitoring in the week ahead, and provides the analytical context needed to understand what the news means — not just what happened. It is written for senior leaders who have neither the time to track this story daily nor the luxury of missing what matters. The analy

Morris Pentel
Feb 1711 min read


The 5th Value: A New Framework for Customer Experience Measurement
Executive Summary Despite billions invested in customer experience (CX) metrics, organisations struggle to understand genuine customer...

Morris Pentel
Jun 3, 20255 min read



