Morris PentelMar 17, 20215 minDigital Transformation - Getting EmotionalI was at a party at the weekend and someone asked if "all that emotion stuff" I have been writing about will change the way I think about...
Morris PentelMar 17, 20213 minNext Gen Contact Centre experience - it will start with chatI am back in Paris in a few weeks and then Athens to talk about the next generation contact experience and the next generation contact...
Morris PentelMar 17, 20211 minLearn how to measure customer emotions todayMeasuring Customer Emotions a practical training course opens today with 2 courses. The fundamentals course - £49.95 (includes everything...
Morris PentelMar 17, 20212 minEmotional Word traps - are you satisfied?*emotion-score is based on known emotional states and easy to understand questions asked in specially engineered experiences in the best...