Quick Audit

We analyse 25 recordings or live conversations and the materials and screens for 14 conversational traits and then convert it into actionable insight

 

Produces a report of 5 of the top conversation issues

 

Actionable impacts that will improve ROI

 

Takes 5 man days £3,500 plus VAT

 

Why not try?

Audit

We analyse 250 recordings or live conversations and the materials and screens for 14 conversational traits and then convert it into actionable insight

Produces report of 25 of the top conversation issues with actionable impacts that will improve ROI

Connects to your main systems to convert conversation into standard ROI’s comes with training and project support as standard

Training includes collecting and using with your metrics

Takes 25 man days £28,000 plus VAT

50,000 calls plus+

A continuous flow of calls delivering real-time improvement through providing a live service across your channels

 

Helping your organisation to be more focused on behavioural metrics and taking a habit based digital transformation approach  

 

Ask for details

 

Cost reduction scales apply to larger volumes 

AI integration

We are Platform Agnostic for AI and to convert to any system

Agent and Customer Journey Maps with Use Cases on Behavioural change

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Training Packages

Level 1/2/3 Contact Centre Operations

14 key indicators of Conversation Analysis

Classroom based or online

Specialist behaviours by department 

Workshops

250 Behavioural Traits

Behavioural conversion Excel

CX Design

Customer Journey Mapping