Business Services
To transform the experience you need to change behaviour
We offer range of services
Customer Experience Strategy
Metrics Design
Customer Experience Emotion Metrics
Customer Experience Design
Digital Transformation Strategy
Behavioural and Technology
Virtual Expert Campus
We facilitate a virtual campus of practitioners, experts, academics, and service organisations who you hire by the minute or the year. We can manage projects or simply provide contact information. The Foundation can help you find the right experts.
Expert Advice
We can help you put an expert panel together to design a change, answer a question, or review an experience. We can help you provide complete a project, define a scope or simply recommend appropriate experts.
We can arrange peer reviews and other expert services.
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Expert Identification
We can help you identify the foremost authorities to meet your project needs and your budget constraints
All experts are verified by the Foundation through its worldwide network
Virtual Campus Services are provided via partners. CXFO operates as a foundation and is funded by sponsors and contributions.
The key terms of CX and CJM and the definition of important principals
Auditing
Identifying stakeholders is now the easy part. Getting them to engage and to be part of the development of your CJM is a critical success factor
Workshops
Building a storyboard is a vital part of any CJM because of its role in connecting experience and process
Customer Journey Mapping
Defining Customer Persona and how to create personas for emotional states
Customer Personas
The key principles of Value are broken down into 5 key groups which are at the heart of every emotional decision we make
Understanding value
Professional
Opinions
Expert Advice
We can help you put an expert panel together to design a change, answer a question, or review an experience. We can help you provide complete a project, define a scope or simply recommend appropriate experts.
We can arrange peer reviews and other expert services.
What are the key tools you use in mapping your customer experience
Mapping Tools
How to measure and manage customer emotions