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Experience Analysis and Design
Technology & Behavioural Science - PX, CX, EX
Transformation Strategy in an Omni-Channel world
Personal Therapy Design
What can we improve today?
Conversation Analysis v Surveys
It is massively cheaper to analyse conversations than to build operate and analyse a customer interview /intervention system
People talk about everything in a real conversation and by analysing what they say you get clear actionable insight.
Using surveys to gain insight is limiting one way
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