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I started the Customer Experience Foundation to build a network of smart reliable people from different cultures and countries - it has been a privilege to get to spend time with them


Over the last 16  years since I first had the idea,


I have travelled the world to teach a lot of extraordinary people (and every student and delegate taught me more than I taught them)

Had wonderful experiences working with more than 1000 of the world's largest organisation


Workshops and Keynotes at conferences in 20+ Countries chaired a lot of events and delivered experiences


Started a school of real customer experience


Helped in designing experiences, auditing and transformed experiences and just creating fun



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