Podcast - Is it time to rethink your metrics? Sponsored by Genesis
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys Sitel European Customer Day -
Measuring Customer Emotions at Waitrose
Sponsored by Nice in Contact
Recorded Webinar: Measuring Customer Satisfaction
9 Strategies to improve customer satisfaction
6 ideas to improve customer journey mapping
I started the Customer Experience Foundation to build a network of smart reliable people from different cultures and countries - it has been a privilege to get to spend time with them
Over the last 16 years since I first had the idea,
I have travelled the world to teach a lot of extraordinary people (and every student and delegate taught me more than I taught them)
Had wonderful experiences working with more than 1000 of the world's largest organisation
Workshops and Keynotes at conferences in 20+ Countries chaired lots of events and delivered experiences
Started a school of real customer experience
Helped in designing experiences, auditing and transforming experiences and just creating fun
I have no relationship with any activities organisation calling itself the Customer Experience Foundation in 2021 - 2024 and did not support their activities.
Morris


