Habit Based Digital Transformation
What do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest?...
Habit Based Digital Transformation
CXFO London Spring Meeting 30th April
"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro
Conversation Analysis v Sentiment Analysis v Speech Analytics in Emotion Science - A very short guid
2019 - The Year of Conversation Analysis
CXFO London New Year Kick Off
The Joy of Work by Bruce Daisley
VoC 2.0 - We look at BoC (Behaviour of Customer)
Isobel Rogers - new Chief Executive at Customer Experience Foundation
The myth of the customer survey
The London School of Customer Experience
The myth of the CX single metric - Playing roulette with your customer relationships